Internet Ticketing FAQ

How to buy tickets online

• Click on the show time you wish to see.
• Here you must select how many tickets you want, input your credit card number (without any spaces) and billing address details, then click the Purchase Tickets button.
• A confirmation page will pop up, and if everything is correct, click the Purchase Tickets button.
• A final confirmation page will be displayed for you to print. Bring this to the box office to redeem the tickets. If you are not able to print the confirmation page, bring the credit card you used instead to redeem the tickets.

About purchasing tickets online

• The Ticketing Service we use utilizes standard Secure 128 Bit encryption, so it’s very secure.
• A $1 per ticket fee is charged on all internet transactions.
• Box office and Internet ticket sales become available simultaneously, around about 3-4 days before the listed show times.
• Although anyone may purchase a ticket online, when you pick up your tickets at the theatre you must meet the rating and class guidelines as follows:
• Rated R movies - You must be 17 to purchase a ticket.  If you are under 17, you must be accompanied by a parent or legal guardian 21 years of age or older.
• Adults – 12-59 years of age
• Seniors –60 and older
• Child – 1-11 years of age
• Tickets will be verified at either the box office or ticket taker stand.  If you do not meet the rating and class guidelines, you will not receive a refund or ticket exchange.

Internet Ticketing FAQ’s

• I got to the sales confirmation screen, hit the <Purchase Tickets> button, and my screen went blank… nothing happened. Did my sale go through?
  • As a general rule: If the “Ticket Purchase Confirm” page (the page with the bar codes) does not come up on the screen, the sale did not go through. Another way to check to see if a transaction went through is to check the email address you entered to see if you got ticket purchase confirmation e-mail. If neither of these events happened, then your sale did not go through. We suggest trying your purchase again.
    
• I got to the ticket purchase confirmation screen, (the page with the bar-codes) but I did not get confirmation e-mail. Did my sale go through?
  • Yes, if the confirmation page came up (with the bar-codes) your sale was completed. If you didn’t get the confirmation e-mail, you may have inadvertently made a typo when entering your email address, or your e-mail program may have filtered the confirmation e-mail into a “junk”, “bulk”, or “trash” folder. It all depends on the settings of your e-mail program.
• I purchased tickets On-line, but I am unable to go. Will my credit card be charged even if I don’t pick up my tickets?
  • Yes. Your credit card is charged at the time that you make the purchase, not when you pick the tickets up.